Job Title: IT Support Technician

Department: Information Technology

FLSA: Non-Exempt

Reports to: CIO

About Cleveland Electric Company:

Cleveland Electric was built on strong family values, hard work, and constant innovation. What began as an electric motor repair company in 1925 has quickly adapted to meet changing demands in an evolving construction market. Over the years, we have contributed to the growth of Atlanta and the Southeast which has in turn fueled the transformation of our business. Today, we are the leading specialty contractor in the Atlanta market, serving the Southeast for almost 100 years.

Job-site Location: Atlanta, GA
Type: Onsite/ Full time (There is no remote work option for this role)

About the Role:

First line of support for all End Users company wide. Assist and satisfy End User IT needs as necessary to enable them to perform their duties. This encompasses all facets of IT related issues.

Essential Duties

• Hardware Support - Responsible for end user hardware in the company. Set up new machines to Cleveland specifications and deploy them accordingly. Maintain current “production” machines (desktops, workstations, laptops) by troubleshooting issues and repairing or replacing faulty parts keeping downtime to a minimum. Handle vendor warranty repair issues.

• Software Support - Responsible for installing and configuring required software applications for field and office users. Requires extensive knowledge of the individual software applications used by Cleveland and how they integrate with the infrastructure.

• Mobile Device Management - Deploy, troubleshoot and maintain the company’s fleet of mobile devices (iPhones, iPads, etc.) using the established MDM platform.

• Network Administration - Maintain user password changes as required.

• Jobsite Support - Work closely with Project Managers to support remote jobsite mobilization. After the initial set up, responsible for troubleshooting issues at the site. If remote administration is not possible, arrange to travel to the site to resolve any issues.

• Hardware Re-Deployment - Evaluate IT equipment that is returned to the IT Department. Sanitize data on the equipment and repair if necessary to use for future deployment. 

• Organize and maintain the IT lab and storage areas.

• Maintain an inventory of all IT related equipment and software installation media.

• Responsible for selecting replacement components to be purchased to always keep “in stock” so they are available immediately to minimize End User “down time” in the event of hardware failure.

• Assist in the training of End Users on new technologies and applications.

Qualifications

• Education and/or Experience - Bachelor's degree in a related Computer Science or Information Technology track and minimum two years related technical experience required, preferably in a helpdesk environment.

• Computer Skills - To perform this job successfully, an individual should have knowledge and understanding of Microsoft Windows OS, Microsoft Office 365, and Apple iOS. Must be familiar with desktop, laptop, cell phones and tablets.

• Language Skills - Strong written, oral, and interpersonal skills with a demonstrated ability to communicate with internal staff. Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

• Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables.

• Transportation – Must have reliable transportation (vehicle) as this job requires occasional and unplanned visits to remote sites and warehouse locations. Competencies • Problem Solving - Aptitude for troubleshooting and continuous learning/research to resolve issues.

• Customer Service - Manages difficult or emotional customer situations. Professionally responds to requests for service and assistance in a timely manner.

• Teamwork – Ability to work independently and in a team environment.

Certificates, Licenses, Registrations

• CompTIA+ or MCDST Certification
• CompTIA A+

Physical Demands

• The employee is regularly required to stand, walk; sit; use hands and fingers; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.

• The employee must frequently lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

What You Can Expect From Cleveland Electric Company:

• Competitive Pay
• Eligible for Performance Bonus
• Aetna PPO and HSA plans - eligible for coverage upon start date
• Dental PPO and HMO plans - eligible for coverage upon start date
• Free Vision plan
• 401(k) with Employer Match
• Short and Long-Term Disability
• 15 days of PTO (Accrued) and 8 paid holidays

Equal Opportunity Statement:

Cleveland is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, benefits, training, social and recreational programs, and all other conditions and privileges of employment. We embrace diversity and inclusion as essential elements that contribute to the success of our organization. By fostering an inclusive workplace, we aim to create a diverse and talented team that reflects the diversity of the communities in which we operate. We invite all qualified individuals to apply and join us in building a culture that values and respects each person's unique perspectives and experiences.

E-Verify Statement:

We are committed to maintaining a workforce that is legally authorized to work in the United States and complies with immigration laws. As part of our hiring process, we utilize the E-Verify system to confirm the employment eligibility of all new employees. This electronic verification ensures that our team members have the necessary authorization to work in the United States, promoting a lawful and compliant workforce. We adhere to federal regulations and strive to create an inclusive and diverse environment while upholding the highest standards of integrity in our hiring practices.

To all recruitment agencies: Cleveland does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.

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